Booking Policy

• Payments have to be made 45 days prior to the Date of Departure (Failure to which might delay the Visa process and other documentation)
• Additional hike in Airfare, Airport Taxes,Visa Fees, Medicliam to be charged Directly from Pax.
• Payment has to collected as per the ROE on the date of Full Payment. 

• Documents for Visa process has to be submitted in the respective Swiss Holidays Branch with the balance payment.
• Booking deposits will be 100 percent Non- Refundable same will be adjusted in the Balance Payments before Departure
• Land Component has to be Paid in EURO; incase it is collected in INR same to be made as per the Rate of Exchange levied by Swiss Holidays Pvt Ltd; on the Date of Full Final Payments will be made.
• Visa Fees once Paid will be 100 percent Non- Refundable.
• Flight Tickets once issued will attract cancellation as per Airline set rules refunds will be processed as per Airline Rules.
  
  Note:
  ROE Currently taken as on 10th Dec 10 of 01 EURO = INR 62(Subject to Change without Notice). Payments for Land Component will be taken on the day of making Final Payments.
• Universal hotel check-in time is between 02.00 pm to 03.00 pm and Check-out time is between 10.00 am to 12.00 noon depending upon the hotel.
• Prices may change in case of any changes in hotel, Airline, Government taxes and Visa fees.
• Package cost includes foreign exchange component also. Any Fluctuation or change in Rate of exchange will be borne by the client.
  
  Change Your Holiday Plan 
  After confirmation of services, if any one wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by the client. 
  
  If You Cancel Your HolidayYou, or any member of your party, may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our offices. The applicable cancellation charges are as per the published cancellation policy. Please note that cancellations must be received by our office by 3.00 PM on the last working day (Mon-Fri) before the scheduled arrival.
  
  Cancellation charges per person
  
• 30 days or more prior to the departure of the Holiday or for non-payment of the Balance payment on the due date the initial deposit of EURO 200 or Rs 10,000 will be forfeited.
• 30 to 15 days prior to the departure of the Holiday 50 percent of the Holiday cost.
• 14 to 07 days prior to the departure of the Holiday 75 percent of the Holiday cost.
• 07 to 01 days prior to the departure of the Holiday 100 of the Holiday cost.
• In case of no show: 100 percent of Holiday cost.The above may vary based on any specific cancellation charges as charged by the third party service provider
  
  
• Our Liability to You
   
  

  • We do not accept any responsibility for any third party services or service providers, like hotels, airlines, etc. For example, travel delays are the responsibility of the air-carriers and inefficient hospitality is the responsibility of the hotels.
    
    
  • We are only your tour operator and at no time do we act as managers for your respective responsibilities and personal obligations. We are therefore not responsible for your acts, misdemeanor, omissions and neither are we responsible for managing any of your personal affairs; for example, we are not responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before the commencement of the tour or after it or during the tour.